Returns & Exchanges
We want you to be completely satisfied with your Wax London purchase, which is why we offer a 28-day return window from the date of delivery for all unworn and tagged items. Please note that items must be returned in their original packaging to qualify for a full refund or exchange.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Choose Your Method
Select whether you would like a refund to your original payment method, an exchange for a different size, or store credit.
Package and Label
Securely pack your items and download your prepaid shipping label or QR code provided by the portal.
Drop Off and Track
Take your package to the designated drop-off point and keep your proof of postage until your refund has been processed by our warehouse team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing